Epic Sheds FAQ

How do I know if I am allowed to have a shed on my property?

Consult all local building codes, as well as city and county ordinances, to ensure that constructing your shed does not require a building permit. Proper building permit documentation may be required in your neighborhood, therefore finding out before purchasing is essential.

How do I secure the shed to the ground?

There are numerous ways you can secure your shed to the ground. We recommend pouring a concrete foundation, building a wood platform out of treated lumber, compacted road base, or creating a pad with compacted sand or gravel. Whichever base method you choose, it should be built above-ground level to avoid water pooling inside the shed. It is 100% necessary for the base to be completely level so that the shed will assemble correctly.

Who is charging my credit card?

EpicSheds.com is a subsidiary of Backyard Living Source. When you purchase products from this site Backyard Living Source will appear on your bank statement. If you have any concerns or questions please contact our customer service at: 1-866-928-3150 or email us through our customer service form.

I tried to place a credit card order but was declined because of "error 2". What is this?

An "error 2" code means that your transaction was declined due to you bank's preset transaction limit on your credit card. What typically happens when this error occurs is that the credit card issuer has a preset limit on your account for a single transaction (such as $1000 or $2000 per transaction). When a transaction larger than the preset limit is attempted the order is declined.

To resolve this you simply need to call your credit card issuer/bank and ask them to approve the transaction and/or raise your transaction limit. They usually have no problem doing this and it is a fairly quick and simple process. If you have any questions or concerns about this, please feel free to call us at our toll-free number 1-866-928-3150.

What happens if I don't like the shed once I get it?

We want you to be completely satisfied with every item that you purchase online. If you are not satisfied with an item that you have purchased from us, you may return the item within 30 days of the order date for a full refund of the purchase price, minus the shipping fees. Some products also incur a restocking fee. Please contact us for details on specific product restocking fees. To get a detailed look at our return policy click here

Do you ship to Alaska or Hawaii?

Yes, we do ship storage sheds to Alaska and Hawaii but special arrangements will need to be made and there will be additional shipping costs for deliveries outside the contiguous states. Please call us at 1-866-928-3150 or fill out our contact form.